Precise in-home measurement. Carpet comes in fixed roll widths, so measurement determines both your material cost and where seams have to fall. We plan seam placement away from doorways and high-traffic sightlines.
Removal and disposal of the old carpet and pad. Included, not an add-on.
Subfloor and tack strip inspection. We check for squeaks, loose boards, moisture and damaged tack strips before the new carpet goes down — the one moment in fifteen years when the subfloor is accessible.
New padding, specified to the room. Density and thickness matched to the carpet and the traffic. Moisture-barrier pad where pets, kids or spills are a factor.
Power-stretched installation. We use a power stretcher, not a knee kicker, on every installation. This is the single biggest determinant of whether a carpet ripples later.
Furniture moving and full cleanup. Standard furniture moved and replaced, offcuts and packaging removed, floor vacuumed before we leave.
Final walkthrough. Seams, edges, transitions and stair wraps checked with you before we close out.
A wide range of full-size samples and displays to see real finishes and textures in person.
Access to expert designers who provide personalized recommendations.
Side-by-side product comparisons to help you confidently select materials.
A seamless transition from inspiration to design to installation.
Bedrooms and primary suites · upstairs hallways and landings · stairs · bonus and media rooms · basements (with the correct pad specification) · home offices and playrooms.
For kitchens, bathrooms, laundry rooms and entryways we will steer you to luxury vinyl plank or tile instead — carpet in a wet room is a job we would rather not do twice.
Stairs are the most demanding carpet work in a house and where installation quality shows most clearly. Waterfall versus cap-and-band wrapping changes the look considerably; cap-and-band is more labor but gives a tailored, upholstered edge. Stairs are quoted per tread rather than by area because of the labor involved.
How much does carpet installation cost in Charlotte?
Do you move furniture?
How soon can you install after I choose?
Do you install carpet on stairs?
Can carpet be installed over the existing carpet?
No. The old carpet and pad come out, and the subfloor and tack strips get inspected before the new carpet goes down.
Will there be visible seams?
1. How long does a bathroom remodel take?
Most bathroom remodels take between 2–3 weeks, depending on the project scope and material availability. We provide a detailed schedule before starting.
2. Do you offer free estimates and design consultations?
Yes! We offer complimentary preliminary estimates and free 2D drawings to help you visualize the space. Once selections are finalized, we provide a fixed-price proposal with no surprises.
3. Can I see the materials before deciding?
Absolutely. Our showrooms feature full-size tile walls, vanities, countertops, and fixtures — so you can see every finish in person before making your decision.
4. What’s included in a full bathroom remodel?
Our turnkey service includes design, demolition, tile, plumbing, electrical, painting, shower glass, cabinetry, and fixture installation — all managed by our in-house team.
5. How much does a bathroom remodel cost?
The cost depends on size and materials, but most projects range between $20,000 and $45,000. Luxury primary baths may exceed $60,000. After your consultation, we’ll provide a detailed estimate.
1. Do you offer free estimates?
Yes, we provide complimentary preliminary estimates and design consultations to help you plan your project with clarity.
2. Can I mix different flooring materials in my home?
Absolutely. Our design team helps coordinate transitions and colors to ensure a harmonious flow between spaces.
3. How long does installation take?
Most flooring or countertop installations take 1–3 days depending on scope. Full interior remodels may take longer and will be scheduled in phases.
4. Do you handle demolition and disposal?
Yes. We remove and haul away old materials, ensuring a clean and ready workspace before new installation.
5. Can I see materials in person?
Of course — our showrooms display full-size flooring, tile, and countertop samples for you to touch and compare before deciding.
6. What kind of warranty do you offer?
We provide manufacturer warranties on materials and a one-year workmanship warranty on installations for your peace of mind.
1. Do you offer free estimates for outdoor projects?
Yes, we offer complimentary on-site estimates and consultations to help you explore design possibilities and project scope.
2. Are the materials you use suitable for outdoor conditions?
Absolutely. We use outdoor-rated materials like Dekton, granite, and porcelain designed to withstand UV rays, temperature changes, and moisture.
3. How long does an outdoor remodel take?
Most outdoor projects take between 2–6 weeks depending on the scope of work and permitting requirements.
4. Do you handle all trades — plumbing, electrical, and masonry?
Yes. MyNewSurface provides full-service outdoor remodeling, managing every aspect from demolition to lighting and final finishes.
5. What’s the typical investment for an outdoor kitchen or patio remodel?
Budgets vary depending on design and materials, but most projects range from $25,000–$75,000. After consultation, we provide an itemized, fixed-price proposal.
