One team, start to finish. We measure, design, demo, prep, install and clean up. If something needs fixing, there is one number to call.
Design help that considers the whole house. Our in-house designers plan how flooring flows room to room — where transitions land, how tones read against your cabinets and wall color, which rooms need a waterproof surface and which don’t. That is the difference between a house that reads as one home and a house that reads as five separate flooring jobs.
Subfloor work done properly. Most flooring failures are subfloor failures. Uneven substrate, trapped moisture, skipped acclimation. We assess and correct the subfloor before a single plank goes down, because the surface can only be as flat and as stable as what sits underneath it.
Fixed-price proposals. You get an itemized, fixed-price quote before we start. Not a per-square-foot teaser that grows once the old flooring comes up.
Showroom samples in your own light. Flooring looks different under showroom lighting than it does in your living room at 4pm. We send samples home with you.
Replacing floors during a kitchen or bathroom remodel is the smart time to do it. The room is already being taken apart, the appliances and vanities are already out, and coordinating flooring with new cabinets and countertops in one design pass gives a result that looks intentional rather than assembled.
If you are already planning a renovation, ask about bundling flooring into the project. See our kitchen remodeling service and our bathroom remodel service.
| Flooring type | Best for | Why Charlotte homeowners choose it |
|---|---|---|
| Luxury vinyl plank (LVP) | Whole-home, kitchens, basements, high-traffic areas | 100% waterproof, warm underfoot, convincing wood and stone visuals, the best value per year of service |
| Laminate | Bedrooms, living areas, budget-conscious whole-home projects | Exceptional scratch and dent resistance, wide range of wood looks, lower cost than hardwood |
| Carpet | Bedrooms, upstairs living space, media rooms, stairs | Warmth, quiet, comfort — and modern stain-resistant fibers that handle kids and pets |
| Hardwood | Main living areas, formal spaces, resale-driven renovations | Timeless character, real resale value, refinishable for decades |
| Tile & porcelain | Bathrooms, entryways, laundry, wet areas, large-format floors | Extremely durable, fully waterproof, the widest design range of any surface |
Not sure what belongs where? That is exactly what the design consultation is for. Most whole-home projects use two or three materials — and the skill is in choosing where each one stops and starts. Our guide to which floors suit which rooms covers kitchens and bathrooms specifically.
A wide range of full-size samples and displays to see real finishes and textures in person.
Access to expert designers who provide personalized recommendations.
Side-by-side product comparisons to help you confidently select materials.
A seamless transition from inspiration to design to installation.
1 · In-home measure. We measure every room precisely and assess the subfloor, existing transitions, and any moisture or level issues before quoting.
2 · Design consultation. Choose materials in our showroom with a designer. We plan transitions, tone flow and room-by-room material selection together.
3 · Detailed quote and timeline. An itemized, fixed-price proposal with a firm schedule. You know what it costs and when it finishes before we start.
4 · Demolition and installation. We remove and haul away the old flooring, prep and level the subfloor, and install. Furniture moving and daily cleanup included.
5 · Final walkthrough. We inspect every transition, edge, threshold and reveal with you before we close the job out.
How long does a whole-home flooring replacement take?
Do you remove and dispose of the old flooring?
Do I need to move out during the project?
Almost never. We work room by room or level by level so you keep a usable part of the house. We will tell you honestly at the quote stage if your specific project is an exception.
Can you match flooring across rooms that were done at different times?
What is the most durable flooring for a busy household?
Do you move the furniture?
1. How long does a bathroom remodel take?
Most bathroom remodels take between 2–3 weeks, depending on the project scope and material availability. We provide a detailed schedule before starting.
2. Do you offer free estimates and design consultations?
Yes! We offer complimentary preliminary estimates and free 2D drawings to help you visualize the space. Once selections are finalized, we provide a fixed-price proposal with no surprises.
3. Can I see the materials before deciding?
Absolutely. Our showrooms feature full-size tile walls, vanities, countertops, and fixtures — so you can see every finish in person before making your decision.
4. What’s included in a full bathroom remodel?
Our turnkey service includes design, demolition, tile, plumbing, electrical, painting, shower glass, cabinetry, and fixture installation — all managed by our in-house team.
5. How much does a bathroom remodel cost?
The cost depends on size and materials, but most projects range between $20,000 and $45,000. Luxury primary baths may exceed $60,000. After your consultation, we’ll provide a detailed estimate.
1. Do you offer free estimates?
Yes, we provide complimentary preliminary estimates and design consultations to help you plan your project with clarity.
2. Can I mix different flooring materials in my home?
Absolutely. Our design team helps coordinate transitions and colors to ensure a harmonious flow between spaces.
3. How long does installation take?
Most flooring or countertop installations take 1–3 days depending on scope. Full interior remodels may take longer and will be scheduled in phases.
4. Do you handle demolition and disposal?
Yes. We remove and haul away old materials, ensuring a clean and ready workspace before new installation.
5. Can I see materials in person?
Of course — our showrooms display full-size flooring, tile, and countertop samples for you to touch and compare before deciding.
6. What kind of warranty do you offer?
We provide manufacturer warranties on materials and a one-year workmanship warranty on installations for your peace of mind.
1. Do you offer free estimates for outdoor projects?
Yes, we offer complimentary on-site estimates and consultations to help you explore design possibilities and project scope.
2. Are the materials you use suitable for outdoor conditions?
Absolutely. We use outdoor-rated materials like Dekton, granite, and porcelain designed to withstand UV rays, temperature changes, and moisture.
3. How long does an outdoor remodel take?
Most outdoor projects take between 2–6 weeks depending on the scope of work and permitting requirements.
4. Do you handle all trades — plumbing, electrical, and masonry?
Yes. MyNewSurface provides full-service outdoor remodeling, managing every aspect from demolition to lighting and final finishes.
5. What’s the typical investment for an outdoor kitchen or patio remodel?
Budgets vary depending on design and materials, but most projects range from $25,000–$75,000. After consultation, we provide an itemized, fixed-price proposal.
