Most of our work comes from people who have lived through one of our projects and told someone else about it. Our referral program is how we say thank you for that properly.
If you’re looking for a referral program Charlotte remodeling homeowners and partners can participate in, the process is simple: refer a homeowner to MyNewSurface, and if they move forward with a qualifying project, you earn a referral reward.
It’s an easy way for homeowners, designers, trade partners, and others to recommend a remodeling team they trust while benefiting when that referral becomes a completed project.
Past and current clients. You have been through the process and you know what we are like to work with. A recommendation from you carries more weight than anything we could say about ourselves.
Interior designers and architects. We handle the build so you can stay on the design. Full design-build capability across kitchens, bathrooms and flooring.
Trade partners. Painters, electricians, plumbers, landscapers and cleaners — whoever is already in the house when a homeowner starts talking about the kitchen.
Property managers and investors. Recurring flooring and bath work across a portfolio.
Realtors — see our dedicated realtor partner program, which is structured around listing timelines.
A wide range of full-size samples and displays to see real finishes and textures in person.
Access to expert designers who provide personalized recommendations.
Side-by-side product comparisons to help you confidently select materials.
A seamless transition from inspiration to design to installation.
Design-build under one roof, so nobody your referral sends us gets passed between three companies. Fixed-price proposals with no change orders. A Charlotte showroom they can visit. And a completion date we hold to — which is what your referral will actually judge you on.
Who can join?
Anyone — past clients, trade partners, designers, or anyone who knows someone planning a renovation.
Is there a limit on referrals?
Yes — removal, disposal of carpet and pad, and tack strip inspection are included.
When do I get paid?
Most homes are completed in one day. Large or multi-level projects run two.
What if my referral was already talking to you?
We will always tell you honestly if a name was already in our pipeline.
1. How long does a bathroom remodel take?
Most bathroom remodels take between 2–3 weeks, depending on the project scope and material availability. We provide a detailed schedule before starting.
2. Do you offer free estimates and design consultations?
Yes! We offer complimentary preliminary estimates and free 2D drawings to help you visualize the space. Once selections are finalized, we provide a fixed-price proposal with no surprises.
3. Can I see the materials before deciding?
Absolutely. Our showrooms feature full-size tile walls, vanities, countertops, and fixtures — so you can see every finish in person before making your decision.
4. What’s included in a full bathroom remodel?
Our turnkey service includes design, demolition, tile, plumbing, electrical, painting, shower glass, cabinetry, and fixture installation — all managed by our in-house team.
5. How much does a bathroom remodel cost?
The cost depends on size and materials, but most projects range between $20,000 and $45,000. Luxury primary baths may exceed $60,000. After your consultation, we’ll provide a detailed estimate.
1. Do you offer free estimates?
Yes, we provide complimentary preliminary estimates and design consultations to help you plan your project with clarity.
2. Can I mix different flooring materials in my home?
Absolutely. Our design team helps coordinate transitions and colors to ensure a harmonious flow between spaces.
3. How long does installation take?
Most flooring or countertop installations take 1–3 days depending on scope. Full interior remodels may take longer and will be scheduled in phases.
4. Do you handle demolition and disposal?
Yes. We remove and haul away old materials, ensuring a clean and ready workspace before new installation.
5. Can I see materials in person?
Of course — our showrooms display full-size flooring, tile, and countertop samples for you to touch and compare before deciding.
6. What kind of warranty do you offer?
We provide manufacturer warranties on materials and a one-year workmanship warranty on installations for your peace of mind.
1. Do you offer free estimates for outdoor projects?
Yes, we offer complimentary on-site estimates and consultations to help you explore design possibilities and project scope.
2. Are the materials you use suitable for outdoor conditions?
Absolutely. We use outdoor-rated materials like Dekton, granite, and porcelain designed to withstand UV rays, temperature changes, and moisture.
3. How long does an outdoor remodel take?
Most outdoor projects take between 2–6 weeks depending on the scope of work and permitting requirements.
4. Do you handle all trades — plumbing, electrical, and masonry?
Yes. MyNewSurface provides full-service outdoor remodeling, managing every aspect from demolition to lighting and final finishes.
5. What’s the typical investment for an outdoor kitchen or patio remodel?
Budgets vary depending on design and materials, but most projects range from $25,000–$75,000. After consultation, we provide an itemized, fixed-price proposal.
Know someone planning a kitchen, bathroom or flooring project? Join the program and let us take care of them.
