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Resources

Care & Maintenance Guide

At MyNewSurface, we believe proper care and maintenance are essential to preserve the beauty, functionality, and longevity of your surfaces. Whether it’s flooring, cabinetry, countertops, or other products, following the right care guidelines will ensure your investment looks great for years to come.

Flooring Care

Keep your flooring in pristine condition with these easy tips:

  • Carpet: Vacuum regularly to remove dirt and debris. Blot spills immediately and use manufacturer-recommended cleaners for stains.
  • Hardwood: Dust or vacuum without a beater bar and clean with a damp cloth or hardwood-specific cleaner. Avoid excessive water or harsh chemicals.
  • Luxury Vinyl: Sweep or vacuum to remove dust. Use a damp mop with vinyl-friendly cleaners for regular cleaning.
  • Laminate: Dust and sweep frequently to prevent dirt buildup. Clean with a damp mop and laminate-specific cleaner. Avoid soaking the floor or using abrasive tools that may damage the surface.
  • Tile: Clean grout lines with a brush and mild detergent. Avoid abrasive tools that may scratch the surface.

For detailed flooring maintenance, check out our Flooring Care Guide. (Hyperlink to blog)

Cabinetry Care

Ensure your cabinetry stays beautiful and functional:

  • Clean with a soft, damp cloth and a mild, non-abrasive soap.
  • Avoid using harsh chemicals or abrasive cleaners that can damage the finish.
  • Wipe spills promptly to prevent warping or discoloration.

For more tips, visit our Cabinetry Care Guide. (Hyperlink to blog)

Countertop Care

Maintain the elegance of your countertops with these steps:

  • Quartz: Use a soft cloth with a non-abrasive cleaner. Avoid harsh chemicals, abrasive pads, or direct contact with heat.
  • Granite/Marble: Wipe daily with a damp cloth and pH-neutral stone cleaner. Reseal as recommended by the manufacturer.
  • Solid Surface: Clean with a mild detergent and water. Remove scratches with a non-abrasive scrub pad and polishing compound.

Explore our Countertop Maintenance Guide (Hyperlink to blog) for more care tips.

General Maintenance Tips

  • Maintain humidity levels between 35-55% to protect wood surfaces from warping or cracking.
  • Use protective pads on furniture to avoid scratches on flooring and countertops.
  • Avoid dragging heavy items across surfaces to prevent damage.
  • Follow the manufacturer’s care guidelines for each product.

Need Help?

For additional care tips or to schedule professional maintenance services, contact us at info@mynewsurface.com or call 704-391-9845.

Proper maintenance ensures your surfaces remain stunning and functional for years to come. At MyNewSurface, we’re here to help you every step of the way!

 


Warranty Information

At MyNewSurface, we stand behind the quality of our products and services. To ensure your satisfaction and peace of mind, we provide comprehensive warranties for all the products we offer. Below, you’ll find links to the specific warranty details for each product category.

Flooring Warranties

We offer a wide range of flooring options, each backed by a manufacturer’s warranty to ensure durability and performance. Click below for details on the specific warranties available for your flooring type:

  • DW, Shaw, Anderson Tuftex Carpet Warranties
  • Mercier, Hatco, and Shaw Hardwood Warranties
  • Shaw Luxury Vinyl Plank Warranty
  • Mohawk Laminate Warranty
  • Daltile Tile Warranties

Cabinetry Warranties

Our cabinetry solutions are crafted for long-lasting beauty and functionality. Learn more about the warranties available for your cabinet style:

  • Fabuwood Warranty

Countertop Warranties

We offer premium countertops designed to endure the test of time. Click below for warranty details based on your selected material:

  • Silestone Warranty
  • Dekton Warranty
  • Sensa Countertop Warranty


Installation Warranty

MyNewSurface.com, INC. Installation Warranty

At MyNewSurface, we take pride in the quality of our craftsmanship and stand behind the installation of all our products. To provide you with confidence and peace of mind, we offer a 1-Year Installation Warranty covering the products and services we deliver.

WHAT IS COVERED BY THE WARRANTY

  • MyNewSurface.com, Inc. (“Contractor”) warrants that all labor will conform substantially to the manufacturer’s recommendations and industry best practices.
  • In the event of an installation defect covered by this warranty, MyNewSurface will, at its sole discretion, repair or replace the affected area.
  • If warranty work requires product replacement, the Customer agrees to accept a reasonable product match of equal or lesser value.
  • Note that all product warranties are provided by the manufacturer, and the Customer agrees to address product-related issues directly with the manufacturer.

This warranty covers installations for:

  • Flooring (carpet, hardwood, vinyl, tile, laminate, etc.)
  • Custom Cabinetry (kitchen, bathroom, and storage solutions)
  • Countertops (quartz, granite, marble, etc.)
  • Staircases and Railings
  • Wall Cladding and Stonework

WHAT IS NOT COVERED BY THIS WARRANTY

  • Installation defects not promptly reported upon completion.
  • Damage caused by subsequent alterations, misuse, or abuse, such as scratches, dents, or dulling finishes.
  • Damage resulting from natural disasters or environmental factors, including but not limited to:
    • Fires, floods, storms, or electrical malfunctions.
    • Sub-grade moisture, leaks, or standing water.
  • Damage due to improper maintenance, such as:
    • Use of non-recommended cleaning products or methods.
    • Wet mopping or cleaning with excessive water or chemicals.
  • Failures caused by non-compliant subfloor or substrate conditions, which are the responsibility of the Customer.
  • Damage from failure to adhere to MyNewSurface or manufacturer instructions regarding humidity, temperature control, and general maintenance.
  • Moisture-related issues, including but not limited to:
    • Cupping, crowning, buckling, cracking, or gapping.
  • Natural variations in materials, including but not limited to:
    • Color, gloss, fading, or UV discoloration.
    • Mineral streaks, knots, and grain differences in wood products.

REMEDIES AND LIMITATIONS

  • The Customer is not entitled to recover incidental, consequential, or punitive damages.
  • MyNewSurface makes no other warranties, express or implied, beyond this limited warranty.
  • These limitations are enforceable to the fullest extent permitted by law.

HOW TO OBTAIN SERVICE

To report a potential warranty issue:

  1. Contact us at info@mynewsurface.com or call 704-391-9845.
  2. Provide a copy of your original contract, along with a detailed description of the issue.
  3. MyNewSurface will investigate the claim within ten (10) business days. If valid, warranty repairs will be scheduled and completed within ninety (90) days during normal business hours.

With MyNewSurface, you can trust that your investment is protected, allowing you to enjoy your home with confidence. For questions or additional support, don’t hesitate to reach out.